FAQ
Your event
Do my guests have to install anything?
No. They scan the QR and upload their memories from their phone's browser, on iPhone and Android. They only leave their email to get their own photos afterward.
Does an account cost anything?
No. You create your account and an event for up to 10 guests with no card. The free event is photos only. If you want video or more guests, pick a paid plan before you activate it.
When can my guests upload photos?
On the day of your event and into the early hours after. Before that date, the QR tells whoever scans it which day to come back. If the date changes, you move it from My events.
What happens when the guest limit is reached?
Every different phone that uploads counts as one guest. Once the limit is reached, anyone who scans after that sees a notice.
How long are the photos kept?
From the date of your event: 7 days on the Free plan, 30 on Mini, 60 on Basic and Corporate, 120 on Plus and 12 months on Premium. After that everything is permanently deleted. We email you 7 days before and the day before.
Photos and the wall
What is the live wall?
It's a screen or projector at the venue where your guests' photos appear instantly. Nothing gets posted to social media: only people with its link can open the wall.
Is the wall included in every plan?
On the Free plan it comes with a QR to brinddi.com on the screen. On Mini and Basic you add it at checkout, and every other plan includes it. Adding it costs $6.99 USD.
Can I approve each photo before it goes on the wall?
Yes, on every plan.
Where does the Brinddi brand show up?
The watermark burned into the photo is only on the Free plan. The QR and the poster always carry Brinddi branding, and you can turn off the "Made with Brinddi" on the page and the wall with Premium or with Corporate's white-label.
Payments
Is it a one-time payment or a monthly fee?
It's a single payment per event. Each plan's price is on Pricing.
Which payment methods do you accept?
Visa or Mastercard, credit or debit, in US dollars. If your card is in another currency, your bank handles the conversion. Pagadito processes the charge, and your card never touches our servers.
What if I need a refund?
We refund the full payment if you haven't shared the QR and no real photos or videos were uploaded, and if it's been 7 days or less since purchase or your event is more than 48 hours away. The details are in the Refund policy.
What is the Corporate plan?
It's the plan for companies and large-scale events, with unlimited guests, a live wall with your brand and branded frames on every photo. The details are in Brinddi for business.
